Question 1

Do you only offer virtual services? Why?

Accepted Answer

Yes, we are online only, and for a few reasons. First, it allows us to reach a broader audience across Ontario, including patients who may struggle to leave their homes due to mobility challenges, illnesses, or anxieties. We can also assist populations in smaller cities and towns that may not have dietitians or enough social workers onsite.

We also feel that this can allow flexibility for our patients to designate their own spaces based on their needs at the time, whether that means a midday quiet hour when no one is home, or a late night session at the office. It can cut down on the noise and stress of traffic and finding parking during peak travel times as well.

Finally, it allows our team to be able to comfortably fit not only more sessions in a day, but later sessions as well.

Question 2

What kind of support can I get between our scheduled sessions?

Accepted Answer

We offer support via email between sessions and are always happy to answer questions, or send resources between visits!

Question 3

It would be a lot easier for me to connect with you outside of your posted hours of operation. Is that possible?

Accepted Answer

Each practitioner has their own schedule and will work with their clients within their hours. The team always tries their best to be available by phone or email most of the time though, even outside of operating hours. During holidays and vacation, voicemail and emails are updated to ensure all clients are aware of the time away, and who they might be able to contact for help if necessary.

Question 4

What is your confidentiality policy?

Accepted Answer

As allied healthcare professionals, our team is bound by strict confidentiality rules under their respective regulatory bodies (registered dietitians and registered social workers). No information you give to us can be shared with anyone–including other healthcare providers–without your express permission. The only exception is if we believe that there is a risk of harm for yourself or others. You can read more about your rights under the Personal Health Information Protection Act [link to PHIPA] as well as our Privacy Policy [link to PP] on how your data is used on our site.

Helping Clients in Toronto, Richmond Hill, & Beyond

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